Support

Blaze IT Solutions Support team consists of highly experienced, technical and functional consultants with an intimate understanding of Oracle technologies and the ability to map business requirements to Oracle functionality. 

We offer strategic Oracle support to assure the highest level of customer satisfaction. With our Support Service, we leverage Oracle experts and strive to enhance the quality of support while also assisting you in reducing the cost of supporting your systems.

Our Support Services can provide functional, technical and administrative support to Oracle applications customers.

FEATURES include:

Functional Support

The Functional Service Desk team provides customers with services that are designed to quickly diagnose and effectively resolve problems with end-to-end business flows, getting to the root cause and helping prevent problems from occurring in the future, leading to continuous improvement.

  • Assist users with usage and navigation of Oracle functionalities and business processes within the modules, specific to the customer’s application functional setup
  • Troubleshoot functional issues and provide solutions through configurations and setup changes
  • Assist users with issues associated with data consistency within their Oracle applications
  • Assist customers with analysis of the potential impact of new features in Oracle modules on the customer’s current business flows and processes

Technical Support

The Technical Service Desk team will review technical error codes and issues impacting your system. We work in finding solutions by identifying workarounds or patches for known issues.

Administrative Support

  • Maintain user accounts, including creating new accounts, resetting passwords, assigning roles and responsibilities
  • Respond, record, and triage functional issues and communicate solutions offered from a knowledge repository

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